REFUND POLICY

Thank you for purchasing pet supplies from Frostient LLC. To ensure a positive shopping experience for you, we offer a clear and convenient return service. The specific terms are outlined below:

I. Return Conditions
Returns Accepted After Opening: You may request a return even after the product packaging has been opened, provided that the item remains unused, undamaged, and in a condition suitable for resale.
If the product suffers from quality defects, was shipped in error, or does not match the product description, we will prioritize processing a return or exchange for you.
Return requests must be submitted within a specified timeframe (e.g., within 7 days) after receiving the product; requests submitted after this period may not be accepted.
II. Return Process
Contact Customer Service to submit a return request and state the reason for the return.
Once your request has been reviewed and approved by Customer Service, we will provide you with return instructions and relevant details.
Return the product as instructed and provide the shipping tracking number.
Upon receiving and inspecting the returned product, we will process your refund as soon as possible.
III. Shipping Costs
If the return is due to product quality issues or a shipping error on our part, we will cover the return shipping costs.
If the return is due to personal reasons (e.g., you simply do not like the item, the size is unsuitable, etc.), the return shipping costs must be borne by the buyer.
IV. Refund Details

Refunds will be issued via the original payment method once the returned product has passed our inspection. The actual time required for the funds to reach your account depends on the specific payment platform used.

V. Return Address and Contact Information

Address: 2639 BLOOMDALE ST DUARTE, CA 91010

Email: michael@frostient.com / support@frostient.com

Phone: (442) 345-7792

VI. Important Notes
To ensure a smooth refund process, please do not return products directly without first contacting Customer Service for confirmation.
Returned products must be in their original packaging with all accessories included.

If you have any questions, please feel free to contact us at any time; we are dedicated to providing you with the best possible service.